Thank you for shopping with Vape-Nation.com, operated by StayUa Inc. We strive to provide you with the best vaping experience and ensure your satisfaction with every purchase. However, we understand that there are situations where a return or refund may be necessary. This policy outlines the conditions under which we accept returns and process refunds, and we ask that you review it carefully before making a purchase.

1. When Can You Request a Return or Refund?

We are happy to assist with returns and refunds in the following cases:

✔ Defective or Damaged Products
If an item you receive is damaged during shipping or defective, please contact us within 48 hours of delivery. We will resolve the issue promptly by offering a full refund or sending a replacement at no additional cost.

✔ Incorrect Item Received
If you receive the wrong item, please reach out to us within 7 days of delivery. We will arrange for a swift exchange of the product and cover any return shipping costs.

✔ Missing Items
If an item from your order is missing, please let us know within 48 hours of receiving the shipment. We will take immediate action to send the missing product to you.

🔹 Please Note: For hygiene and safety reasons, we cannot accept returns on products that have been opened or used unless they are defective or damaged.

2. Non-Returnable & Non-Refundable Products

To ensure the highest level of safety and hygiene, the following items are not eligible for return or refund:

🚫 Used or Opened Products
We cannot accept returns for any opened or used products, as this poses a health risk to our customers.

🚫 E-liquids & Nicotine Products
In compliance with health regulations, we are unable to accept returns for e-liquids, nicotine products, or any consumable items.

🚫 Disposable Vapes
Due to the nature of disposable vapes, they are non-returnable once opened or used.

🚫 Clearance & Final Sale Items
Items purchased on clearance or as part of a final sale are non-refundable and cannot be returned.

🚫 Damaged Items from Improper Use
Products that have been damaged due to improper handling or misuse are not eligible for return or refund.

3. Steps to Initiate a Return or Refund

To request a return or refund, simply follow these easy steps:

1️⃣ Contact Us
Email our customer service team at sales@vape-nation.com within the required timeframe. In your email, please include:

• Your order number

• Photos of the defective or incorrect item

• A brief description of the issue

2️⃣ Return Authorization
Once we’ve reviewed your request, we will send you instructions on how to return the item. If your return is approved, we will issue a return authorization, and you may be required to send the product back to our warehouse.

3️⃣ Refund or Replacement
After we receive the returned item and confirm its condition, we will process a refund or send a replacement item. Refunds will be issued to your original payment method within 5-10 business days. If the original payment method is unavailable, we may offer store credit for future purchases.

4. Refund Process & Store Credit

• Refunds: We issue refunds to the original payment method used during the purchase.

• Store Credit: If a refund is not possible (for example, if the original payment method is no longer available), we may offer store credit for the equivalent value of the returned item.

• Shipping Fees: Please note that shipping charges are non-refundable, unless the return is due to our mistake.

5. Order Cancellation Policy

You may cancel your order if it has not yet been shipped. Once an order is processed and dispatched, it cannot be canceled.

To cancel an order, please contact us immediately at sales@vape-nation.com.

6. How to Reach Us

If you have any questions or need assistance regarding a return or refund, feel free to get in touch with our friendly customer support team. We are here to help!

📩 Email: sales@vape-nation.com

We appreciate your understanding and cooperation in following our Return & Refund Policy. We are committed to ensuring your satisfaction and look forward to serving you again soon. Thank you for choosing Vape-Nation.com!