Privacy Policy

Welcome to Vape-Nation.com, a website operated by StayUa Inc. (“Company,” “we,” “us,” or “our”). We are committed to protecting your privacy and safeguarding your personal data. This Privacy Policy explains what information we collect, how we use it, and the steps we take to protect it when you use our website or services.

By accessing or using Vape-Nation.com, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect two primary types of data: personal information that identifies you as an individual, and non-personal data that helps us improve your experience.

A. Personal Information

We may collect the following personal data when you interact with our website:

  • Full Name – For customer account identification and order fulfillment.

  • Email Address – Used for order confirmations, customer support, and marketing communication (if opted-in).

  • Phone Number – Required for shipping coordination, delivery updates, and customer service.

  • Shipping Address – To send your purchased items to your desired location.

  • Billing Address – Needed for payment verification and transaction processing.

  • Date of Birth – To confirm that you are of legal age (21+) to purchase vape-related products.

  • Payment Information – Handled securely by third-party processors; we do not store full payment details on our servers.

We collect this data when you:

  • Create an account

  • Make a purchase

  • Subscribe to our email list

  • Contact our customer service team

  • Participate in promotional events

B. Non-Personal Information

This is data that doesn’t identify you directly but is collected automatically when you interact with our website. It includes:

  • IP Address – Used for fraud prevention and geographic targeting.

  • Browser Type & Version – Helps optimize the website for different users.

  • Operating System & Device Info – Enables responsive design and troubleshooting.

  • Referring URL – Tells us how you found our site (search engine, ad, social media, etc.).

  • Pages Visited & Time Spent – Allows us to evaluate user engagement and improve navigation.

2. How We Use Your Information

The data we collect is used strictly for legitimate business purposes, including but not limited to:

A. Order Processing

  • Confirming purchases

  • Verifying payments

  • Coordinating packaging and shipping

  • Notifying you of order status and delivery updates

B. Legal Age Verification

  • Confirming that you are at least 21 years old, in compliance with the PACT Act and other federal or state regulations

C. Customer Support

  • Addressing inquiries and complaints

  • Processing returns, exchanges, and refunds

  • Offering technical assistance related to your account or orders

D. Marketing & Promotions (With Consent)

  • Sending exclusive discount offers

  • Notifying you about new product launches

  • Delivering newsletters and updates tailored to your preferences

You can unsubscribe from promotional emails at any time via the link in the email or by contacting us.

E. Website Optimization

  • Enhancing user interface and functionality

  • Identifying and fixing technical issues

  • Preventing fraudulent behavior or unauthorized activity

3. How We Protect Your Information

Protecting your data is our top priority. We implement the following security measures:

  • 🔐 SSL Encryption – All transactions and sensitive data are transmitted over secure HTTPS protocols.

  • 🧾 Secure Payment Gateways – Payments are processed by PCI-DSS compliant third-party platforms.

  • 👨💼 Limited Data Access – Only trained and authorized employees have access to customer information.

  • 🔄 Regular Security Audits – We periodically test our systems to ensure vulnerabilities are identified and patched.

  • 🧯 Data Minimization – We only collect the data necessary for fulfilling your order or request.

Please note that while we take all reasonable steps to secure your information, no digital transmission or storage system is 100% foolproof.

4. Sharing of Information

We never sell, lease, or rent your personal data. However, certain service providers and legal requirements may necessitate sharing information:

A. With Service Providers:

  • Payment Processors – To process credit card or online payments securely

  • Shipping Companies – To fulfill delivery, provide tracking info, and confirm receipt

  • Marketing Platforms – To send permitted communications and analyze ad performance (only with your consent)

B. With Legal Authorities:

  • In response to legal subpoenas, court orders, or other official requests

  • When required to investigate fraud, prevent illegal activities, or protect our legal rights

All third parties we work with are contractually obligated to maintain confidentiality and use your data only for agreed-upon purposes.

5. Cookies and Tracking Technologies

We use cookies and other tracking tools to improve your browsing experience. These include:

  • 🍪 Essential Cookies – Ensure website features like shopping cart and account login work properly

  • 📈 Performance Cookies – Collect anonymous data on website usage to help us optimize design and content

  • 📧 Functionality Cookies – Store your preferences, like language or region, to personalize future visits

  • 📢 Advertising Cookies – Allow us to show relevant promotions via platforms like Google Ads or Facebook

You can modify or disable cookies in your browser settings, though some site features may become unavailable.

6. Your Rights & Choices

We believe in giving you full control over your personal data. You have the right to:

  • ✔ Access Your Information – Request a copy of the data we store about you

  • ✔ Correct Inaccuracies – Update personal info like email, phone number, or address

  • ✔ Opt-Out of Communications – Unsubscribe from emails or marketing messages

  • ✔ Request Account Deletion – Ask us to delete your account and all associated data, unless we are legally required to retain it

To exercise any of these rights, email us at: sales@vape-nation.com

7. Third-Party Links

Our website may feature links to other platforms or third-party websites for convenience. Please be aware that:

  • These sites have their own privacy policies

  • We are not responsible for their content, practices, or handling of your data

  • We recommend reviewing any third-party policy before sharing your information

8. Compliance with Legal Standards

Vape-Nation.com is operated in strict accordance with U.S. regulations, including the Prevent All Cigarette Trafficking (PACT) Act, and all relevant local and federal laws.

We enforce the following:

  • ✔ Age Verification – We require all users to confirm they are 21+ before completing a purchase

  • ✔ Adult Signature on Delivery – Orders are shipped with adult signature confirmation

  • ✔ Sales Restrictions – We do not ship to areas where vape products are prohibited by law

  • ✔ Protection of Minors – We do not knowingly collect or store personal information from individuals under the legal age

If you believe we’ve unknowingly collected information from a minor, contact us immediately at sales@vape-nation.com.

9. Policy Updates

We may revise this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised effective date.

Your continued use of Vape-Nation.com after a policy update signifies your acceptance of the revised terms.

10. Contact Us

If you have any questions, comments, or concerns about this Privacy Policy or how your data is handled, please contact us:

📧 Email: sales@vape-nation.com

Thank you for trusting Vape-Nation.com with your personal information. We value your privacy, and we’re committed to keeping your experience safe and secure.

🚀 Vape smart. Vape safe. Vape with confidence.